The sale of stolen items is against our Terms of Service and is not allowed using OpenSea. When we are notified of potentially stolen items, or the item has suspicious activity in its transaction history, we disable the ability to buy, sell, or transfer the items using OpenSea's services to make sure we’re complying with legal requirements and protecting users.
Why does OpenSea have this policy?
This policy helps keep OpenSea a safe and trusted marketplace. It is against US law to knowingly allow the sale and transfer of stolen items. We do not want to incentivize theft by allowing our platform to be used to help sell stolen items.
What happens if my items are stolen?
If you’d like to report items as stolen—to disable them from being bought or sold using OpenSea's services—please submit a ticket. Our User Safety team will help with disabling the affected items.
In order to verify the report of theft, we ask you to provide a police report within 7 calendar days. This helps prevent bad actors from making false reports. If we don’t receive a police report, the items will be re-enabled on OpenSea.io.
If you’re the victim of a theft and you want to re-enable an item because it was recovered or you would like to withdraw your report, please submit a ticket.
While we can prevent your items from being bought or sold using OpenSea's services, your items remain on the blockchain and are not in the custody of OpenSea. As a result, we aren't able to recover lost funds or NFTs that have been transferred out of your wallet. We also cannot prevent your items from being bought, sold, or transferred using other marketplaces or non-OpenSea services, or through direct interaction with the blockchain.
What happens if my account is compromised?
If you believe your account is compromised, the best action is to immediately move your remaining items to a non-compromised wallet. Some of our users do this by using tools like Etherscan and wallets like MetaMask.
You can also lock your OpenSea account, which disables buying, selling, and transferring items in the compromised wallet while using OpenSea's services to prevent further damage by a bad actor. For instructions on how to lock your account, please follow the steps in this help guide.