We're constantly taking steps to improve safety measures on our platform and ensure users feel secure on all of our community channels.
Here are some tips for staying safe on Discord.
Staying safe on Discord
There have been reports of phishing scams occurring on Discord. These are highly coordinated operations that involve bad actors impersonating staff from OpenSea or other notable NFT project Discord servers (like Bored Ape Yacht Club).
These bad actors will often change their username to impersonate an OpenSea staff member and reach out to users via DMs. After introducing themselves, they then invite the unsuspecting user to a fake Discord server that is imitating OpenSea or another NFT project (see below).
In response to these incidents, OpenSea has implemented several safety measures on our Discord server.
OpenSea no longer offers customer support over Discord DMs. If you have any questions or concerns, please reach out to us on Zendesk.
You can submit a support ticket here: https://support.opensea.io/hc/en-us/requests/new.
How to avoid DMs
OpenSea staff will not send DMs to you first and will never ask for your wallet seed phrase, show your wallet QR Code or invite you to a different server.
OpenSea will NEVER ask users for any cryptocurrencies, to click a link, or scan a QR code for verification, blue checkmark, technical support, or similar reasons.
We recommend that you block DMs for OpenSea's Discord server. To do so:
- right-click on the server logo
- click on "Privacy Settings"
- Disable DMs.
If you want to take extra precautions, you can disable all direct messages by default in servers (see below).
Do your research
Perform due diligence on anyone who claims to work for OpenSea.
All OpenSea staff and Discord moderators now have a green checkmark ✅ in front of their username. We are also accessible on Twitter.
If you have received a suspicious DM, please report the sender to Discord: firstname.lastname@example.org.
What should I do if I have been compromised?
If you think you may have clicked a link to a malicious website or scanned a malicious QR code, we recommend, installing a new wallet, and moving your assets to it ASAP.
Please contact OpenSea via email or reach out to us on Twitter and a staff member will assist.
If you see something suspicious, please let us know.