We aim for OpenSea to reflect the ecosystem of what's on the blockchain but when an item or collection violates our Terms of Service, we will delist it from being displayed on OpenSea. The item or collection will still exist on the blockchain (we don't have the power to change that!) but you won't be able to see it here.
This guide explains our user safety process, and why items and collections may be delisted from our platform.
User Safety and Delisting
If you're shown the message below on OpenSea it's likely that you bought or minted an NFT that was removed by our user safety team.
This can happen if we determine the NFT to:
- infringe on protected intellectual property,
- promote suicide or self-harm,
- incite hate or violence against others,
- degrade or dox another individual,
- otherwise violate our terms of service.
If your item is delisted you will also receive an email notification (see below).
Reviewing Collection Details
When you purchase an NFT on OpenSea, you are asked to click a checkbox that confirms that you have read our terms of service and have done your research into the origin of the NFT.
OpenSea reserves the right to remove infringing content at any time.
Moving forward, it's important to research the creator of the item and the smart contract to make sure you're purchasing an NFT made by an established artist producing original works. Please also keep in mind that you still own the token, even if it's no longer visible on the OpenSea platform.
If you believe that your NFT is missing for reasons unrelated to those described above, please contact us here.