We're constantly taking steps to improve safety measures on our platform and make sure users feel secure on all of our community channels.
Here are some tips for staying safe on Discord. If you'd like to learn more, here's a list of some common web3 scams.
Staying safe on Discord
Phishing scams sometimes pop up on Discord. These are often highly coordinated operations that involve bad actors impersonating staff from OpenSea or other notable NFT project Discord servers.
These bad actors may change their username to impersonate an OpenSea staff member and reach out to users via DMs. After introducing themselves, they then invite the user to a fake Discord server that is imitating OpenSea or another NFT project (see below).
In response to these incidents, OpenSea has implemented several safety measures on our Discord server.
OpenSea does not offer customer support over Discord DMs. To get support in the OpenSea Discord, join the #support channel, and post your question along with your wallet address. For any sensitive issues, OpenSea staff will point you to our Help Center to speak with a member of our Support team.
How to avoid DMs
OpenSea staff will not DM you, will never ask for your wallet seed phrase or wallet QR code, will never ask you to transfer cryptocurrency, or invite you to a different server.
Finally, OpenSea will never ask you to join another Discord server, nor act as a middleman, to facilitate sales.
We recommend that you block DMs for OpenSea's Discord server, and block DMs globally in Discord.
To block DMs in OpenSea's Discord server:
1. Click on the server logo.
2. Click on Privacy Settings.
3. Disable DMs.
If you want to take extra precautions, you can disable all direct messages by default in servers by following Discord's instructions here.
Do your research
All OpenSea staff and Discord moderators have a green checkmark ✅ in front of their username, but green checkmarks can be copied by bad actors attempting to impersonate an OpenSea staff member or Discord mod. As a best practice, we recommend checking with other users in the #support channel to confirm that a given user is an OpenSea Discord mod.
A malicious user impersonating an OpenSea staff member or moderator may send messages like these to get you to click on a link:
“I’d like to buy your NFTs, but I keep getting this weird error on OpenSea. Let’s go to this other marketplace instead.”
“Hi, I’m an OpenSea staff member assigned to support you. Click this link to open a ticket.”
“We’re airdropping some NFTs for free - click this link to claim your airdrop!”
“We noticed you recently lost your NFTs, and we can help you recover them. Please click this link to start the process.”
If you’ve received a suspicious DM, please report the scam in the #support channel and follow the steps above to block DMs.
Staying safe when verifying to enter a Discord community
Some Discord communities associated with NFTs might ask you to verify ownership of an item by connecting your wallet.
Many communities will use an app like Collab.Land or Vulcan to facilitate this process. While you generally won’t be prompted to sign any on-chain transactions, connecting your wallet to these apps still carries risks.
Be cautious and only connect your wallet to verified apps, as signified by the checkmark in the example below:
Don’t approve a signature in your wallet without double-checking that the verification bot is legitimate. These are third-party app services, and OpenSea does not make any guarantees about their safety or performance. OpenSea assumes no responsibility or liability for issues that may arise from their use.
What should I do if I've been compromised?
If you believe your account is compromised, the best action is to immediately move your remaining items to a non-compromised wallet. Some of our users do this by using tools like Etherscan and wallets like MetaMask.
You can also connect with our support team through our Help Center.