Our Terms of Service prohibit using OpenSea to sell stolen items. If we receive a police report confirming an item was stolen, we will disable its ability to be bought, sold, or transferred using OpenSea’s services to support recovery efforts.

First, please work with law enforcement to prepare a police report. We need this to validate that we should disable your items.

The police report should contain:

You can make a report with your local police or online with the FBI’s IC3.

Next, once you’re ready, please reach out via OpenSea’s Help Center, making sure to attach a copy of your police report as a .pdf, .jpeg, or .png file when prompted.

After our User Safety team reviews the report to make sure it’s complete, the item(s) you reported as stolen will be disabled and marked with a red “suspicious activity” icon on OpenSea. We are not able to disable any items reported as stolen without a police report.

If you’re the victim of a theft and you want to re-enable an item because it was recovered or you would like to withdraw your report, please reach back out via our Help Center.

While we can prevent your items from being bought or sold using OpenSea's services, your items remain on the blockchain and are not in the custody of OpenSea. As a result, we aren't able to recover lost funds or NFTs that have been transferred out of your wallet. We also cannot prevent your items from being bought, sold, or transferred using other marketplaces or non-OpenSea services, or through direct interaction with the blockchain.

Keep in mind that after 12 months, we will re-enable the item on OpenSea unless law enforcement requests an extended hold.

If you believe your account is compromised, the best action is to immediately move your remaining items to a non-compromised wallet. Some of our users do this by using tools like Etherscan and wallets like MetaMask.